Terms of Service
ConversaX is a tool that helps a beauty business reply to its own Instagram direct messages. These terms apply to the business owners who use it.
What the service does
ConversaX reads the direct messages sent to a business account you have connected, and drafts replies grounded in documents you provide. You choose whether replies are sent automatically or held for your approval.
Your responsibilities
- You must own, or be authorised to manage, any account you connect.
- You are responsible for the accuracy of the documents you upload. Replies are grounded in them, so incorrect prices or details will produce incorrect replies.
- You must comply with Instagram's own terms, including its rules on automated messaging.
Limits of the service
Replies are generated by software. While it is designed to refuse rather than guess, and to pass health-related questions to a person, no automated system is perfect. You remain responsible for what your business account sends. We recommend reviewing replies before enabling automatic sending.
ConversaX does not provide medical advice, and is configured never to answer health questions automatically.
Availability
The service depends on Instagram's platform and on third-party providers. It may be unavailable at times, and Instagram may change or withdraw access to its messaging features. No guarantee of uninterrupted service is given.
Your data
How data is handled is set out in the privacy policy. You may delete your documents at any time, and request deletion of your account and its conversations.
Ending the service
You may stop using ConversaX at any time by disconnecting your Instagram account. We may suspend an account for non-payment or for misuse of the service.
Contact
Questions about these terms: glowwithchloinfo@gmail.com